Privacy & Terms

English With Joe ("we", "us", "our") is an online English language tutoring service operated by Joe. We are committed to protecting your personal information and your right to privacy.

If you have any questions about this policy, contact us at englishwithjoee@gmail.com.

We collect information you voluntarily provide when you:

• Fill out our contact form (name, email, message)
• Register for a free trial (name, email, WhatsApp number, English level)
• Subscribe to a plan (name, WhatsApp number, chosen plan)

We do not collect payment card details directly — payments are handled by secure third-party processors.

We use the information we collect to:

• Respond to your enquiries and schedule lessons
• Send you lesson confirmations and updates via email or WhatsApp
• Process your subscription and manage your account
• Improve our website and service quality
• Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

When you submit a form on our website, we send a notification email to our team using SendGrid, a trusted email delivery service. Your email address may be included in that notification so we can reply to you directly.

You may receive transactional emails related to your lessons or subscription. You can opt out of non-essential communications at any time by contacting us.

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. If you wish to have your data deleted, contact us and we will action your request within 30 days.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, email us at englishwithjoee@gmail.com.

Our website may use essential cookies to ensure basic functionality. We do not use tracking or advertising cookies without your consent. You can control cookie settings through your browser preferences.

We use the following trusted third-party services that may process your data:

• SendGrid — email delivery
• WhatsApp — direct communication (only if you initiate contact)
• Vercel — website hosting

Each of these services has their own privacy policy and data processing terms.

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our service after changes constitutes acceptance of the updated policy.